Altares D&B supports its customers on a daily basis to provide the best response to their business challenges: Risk management, Compliance, Sales, Marketing, Master data, CSR or Purchasing.
The values that motivate us are a driving force for the success of the projects carried out with our clients. From understanding your needs to training users, deploying our solutions and providing day-to-day support, Altares’ Customer Experience teams are there to help you.
The Delivery teams are composed of our best experts, whose main mission is to support our customers’ business challenges with their knowledge of Altares data and solutions, which they master perfectly. Always available, they allow you to understand the possibilities offered by the integration of Altares services and products. They support you on a daily basis in the digitalization of your business and the strengthening of your value chain.
Listening – Empathy – Pedagogy
The Customer Success & Care team is involved throughout the entire process of our customers and partners, from the signing of the contract to its expiration.
A pole based in Lyon and a second one at the headquarters in Colombes. Combining expertise, dynamism, experience and pedagogy, Altares’ Customer Success is mobilized around several missions:
Animate: be present at all times.
Inform: always be ready to interact.
It’s a two-way process: we regularly provide our customers with information about product updates and service optimization.
We also apply the “Ask & Learn” method which allows us to collect feedback from users of our solutions.
This better knowledge of each customer’s experience allows us to communicate high value-added information to marketing and sales teams.
Satisfy: give meaning to Customer Centric service.
Our customers/partners are at the center of our concerns and we strive to communicate with them with constant availability, responsiveness and efficiency.
D&B Global Reference Solution
Altares Customer Success teams are at your disposal to provide you with the best possible user and customer experience. There are two ways to do this: either by e-mail by clicking on the button below, or by visiting the Linkedin page dedicated to them.
Once our solutions have been installed and configured to meet your business needs, and our Care & Success teams have taken the time to work with you to ensure that you have perfect control of them, the Altares Customer Support teams take over and are at your disposal for any request:
Support ticket management
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