Altares D&B selected the NewVoiceMedia platform to create exceptional, emotive customer experiences, improving the service it provides to its European customer base.

With multiple contact centre solutions in place across the region, Altares wanted to standardise its processes, alongside its implementation of a new Salesforce instance. By simultaneously implementing these solutions, Altares helps simplify and transform the services it delivers to its customers across the group. Following an extensive market evaluation, the company selected NewVoiceMedia as a true cloud solution.

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